ID,Comments,CHURN
11,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
523,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1035,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1547,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3808,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
237,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
749,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1261,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1773,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
478,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
990,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
1502,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
2014,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
2261,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
2530,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
2774,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
3038,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
3282,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
3526,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
3770,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
298,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
810,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
1322,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
1834,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
2165,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
2434,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
2678,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
2942,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
3186,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
3430,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
3674,"Wants a new number because he keeps on getting calls for a Mr. Napeleon Leroy.","Vol"
279,"The customer has a number of complaints. His major issue was that the handset buttons were hard to use. He was not happy with the phone at all.","Current"
791,"The customer has a number of complaints. His major issue was that the handset buttons were hard to use. He was not happy with the phone at all.","Current"
1303,"The customer has a number of complaints. His major issue was that the handset buttons were hard to use. He was not happy with the phone at all.","Current"
1815,"The customer has a number of complaints. His major issue was that the handset buttons were hard to use. He was not happy with the phone at all.","Current"
349,"Handset sucked","Vol"
861,"Handset sucked","Vol"
1373,"Handset sucked","Vol"
1885,"Handset sucked","Vol"
158,"Does not understand why he gets charged for roaming. I referred him to the web site.","Current"
670,"Does not understand why he gets charged for roaming. I referred him to the web site.","Current"
1182,"Does not understand why he gets charged for roaming. I referred him to the web site.","Current"
1694,"Does not understand why he gets charged for roaming. I referred him to the web site.","Current"
124,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
636,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
1148,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
1660,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
2097,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
2341,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
2366,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
2610,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
2874,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
3118,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
3362,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
3606,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
484,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
996,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
1508,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
2020,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
2267,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
2536,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
2780,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
3044,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
3288,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
3532,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
3776,"Really is unhappy with the website. Claims the self service stuff does not work.","Vol"
219,"Can't believe he was stupid enough to sign a year contract. He thinks that we provide the worst service he has ever encountered. Furthermore, the phone is so shitty that he would not give it to an enemy. He now realizes you get what you pay for. I transfe","Vol"
731,"Can't believe he was stupid enough to sign a year contract. He thinks that we provide the worst service he has ever encountered. Furthermore, the phone is so shitty that he would not give it to an enemy. He now realizes you get what you pay for. I transfe","Vol"
1243,"Can't believe he was stupid enough to sign a year contract. He thinks that we provide the worst service he has ever encountered. Furthermore, the phone is so shitty that he would not give it to an enemy. He now realizes you get what you pay for. I transfe","Vol"
1755,"Can't believe he was stupid enough to sign a year contract. He thinks that we provide the worst service he has ever encountered. Furthermore, the phone is so shitty that he would not give it to an enemy. He now realizes you get what you pay for. I transfe","Vol"
221,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
733,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1245,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1757,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2141,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2410,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2654,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2918,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3162,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3406,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3650,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
266,"He asked us to please take him off the outbound call list. In addition wants to change rate plan at the end of the year.","Vol"
778,"He asked us to please take him off the outbound call list. In addition wants to change rate plan at the end of the year.","Vol"
1290,"He asked us to please take him off the outbound call list. In addition wants to change rate plan at the end of the year.","Vol"
1802,"He asked us to please take him off the outbound call list. In addition wants to change rate plan at the end of the year.","Vol"
370,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Current"
882,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Current"
1394,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Current"
1906,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Current"
1470,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1982,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2240,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2509,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2753,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3017,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3261,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3505,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3749,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1331,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
135,"Claims he never received his bill. Was really unhappy that I asked him for his cc. Wanted me to turn on his phone. I switched him ot the manager.","Vol"
647,"Claims he never received his bill. Was really unhappy that I asked him for his cc. Wanted me to turn on his phone. I switched him ot the manager.","Vol"
1159,"Claims he never received his bill. Was really unhappy that I asked him for his cc. Wanted me to turn on his phone. I switched him ot the manager.","Vol"
1671,"Claims he never received his bill. Was really unhappy that I asked him for his cc. Wanted me to turn on his phone. I switched him ot the manager.","Vol"
458,"Wants to change address.","Vol"
970,"Wants to change address.","Vol"
1482,"Wants to change address.","Vol"
1994,"Wants to change address.","Vol"
214,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame. He was replaced it, but still has the same problem.","Current"
726,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame. He was replaced it, but still has the same problem.","Current"
1238,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame. He was replaced it, but still has the same problem.","Current"
1750,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame. He was replaced it, but still has the same problem.","Current"
332,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
844,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
1356,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
1868,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
2174,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
2443,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
2687,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
2951,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
3195,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
3439,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
3683,"Called to change his address and see if he could get a new number since he is moving to a different city.","Vol"
77,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
589,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
1101,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1317,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1613,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
2624,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
1276,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1788,"The handset reception was worse than abysmal.","Current"
3177,"The handset reception was worse than abysmal.","Current"
714,"Deos not believe how poor our service is in evrey way. He does not get good reception, thinks his phone sucks, and thinks our service is abysmal.","Current"
1226,"Deos not believe how poor our service is in evrey way. He does not get good reception, thinks his phone sucks, and thinks our service is abysmal.","Current"
419,"Asked about how to change his ring tones. Referred him to web site.","Vol"
931,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1443,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1955,"Asked about how to change his ring tones. Referred him to web site.","Vol"
308,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
820,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
1332,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
1844,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
42,"He charges it and after a couple of calls it simply dies on him. He replaced the battery per our suggestion and he still has the same problem.","Current"
554,"He charges it and after a couple of calls it simply dies on him. He replaced the battery per our suggestion and he still has the same problem.","Current"
1066,"He charges it and after a couple of calls it simply dies on him. He replaced the battery per our suggestion and he still has the same problem.","Current"
1578,"He charges it and after a couple of calls it simply dies on him. He replaced the battery per our suggestion and he still has the same problem.","Current"
656,"Wants to add additional lines and phones for his kids. I created the ticket, but don't kno when someone will get back to him. He asked if I could get back to him.","Current"
1680,"Wants to add additional lines and phones for his kids. I created the ticket, but don't kno when someone will get back to him. He asked if I could get back to him.","Current"
2106,"Wants to add additional lines and phones for his kids. I created the ticket, but don't kno when someone will get back to him. He asked if I could get back to him.","Current"
2619,"Wants to add additional lines and phones for his kids. I created the ticket, but don't kno when someone will get back to him. He asked if I could get back to him.","Current"
473,"Needed help figuring out his bill. I explained our minute charges.","Current"
985,"Needed help figuring out his bill. I explained our minute charges.","Current"
1497,"Needed help figuring out his bill. I explained our minute charges.","Current"
2009,"Needed help figuring out his bill. I explained our minute charges.","Current"
3158,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3402,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
337,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
849,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
1361,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
1873,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
2176,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
2445,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
2689,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
2953,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
3197,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
3441,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
3685,"He found a phone and wanted to know what to do with it. He said it was one of ours, but that the battery was dead. Asked who he should send it too.","Vol"
139,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
651,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1163,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1675,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2102,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2371,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2615,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2879,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3123,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3367,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3611,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
374,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1910,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2182,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
140,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
652,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
1164,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
1676,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
29,"Asked how to disable call waiting. referred him to web site.","Vol"
541,"Asked how to disable call waiting. referred him to web site.","Vol"
1053,"Asked how to disable call waiting. referred him to web site.","Vol"
1565,"Asked how to disable call waiting. referred him to web site.","Vol"
2064,"Asked how to disable call waiting. referred him to web site.","Vol"
2308,"Asked how to disable call waiting. referred him to web site.","Vol"
2577,"Asked how to disable call waiting. referred him to web site.","Vol"
2821,"Asked how to disable call waiting. referred him to web site.","Vol"
2841,"Asked how to disable call waiting. referred him to web site.","Vol"
3085,"Asked how to disable call waiting. referred him to web site.","Vol"
3329,"Asked how to disable call waiting. referred him to web site.","Vol"
3573,"Asked how to disable call waiting. referred him to web site.","Vol"
60,"I expected significantly better Technical Support.","Vol"
572,"I expected significantly better Technical Support.","Vol"
1084,"I expected significantly better Technical Support.","Vol"
1596,"I expected significantly better Technical Support.","Vol"
220,"The handset really sucked. I could not hear anything near my house.","Current"
732,"The handset really sucked. I could not hear anything near my house.","Current"
1244,"The handset really sucked. I could not hear anything near my house.","Current"
1756,"The handset really sucked. I could not hear anything near my house.","Current"
335,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame.","Current"
847,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame.","Current"
1359,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame.","Current"
1871,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame.","Current"
492,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1004,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1516,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2028,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2274,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2543,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2787,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3051,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3295,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3539,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3783,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
86,"Really wants the new phone from XVYX which has the PDA built in.","Current"
598,"Really wants the new phone from XVYX which has the PDA built in.","Current"
1110,"Really wants the new phone from XVYX which has the PDA built in.","Current"
1622,"Really wants the new phone from XVYX which has the PDA built in.","Current"
355,"He is really unhappy with his bill. He says that there are numerous calls he has never made, but that show up on his phone. He says that he simply does not trust our system.","Vol"
867,"He is really unhappy with his bill. He says that there are numerous calls he has never made, but that show up on his phone. He says that he simply does not trust our system.","Vol"
1379,"He is really unhappy with his bill. He says that there are numerous calls he has never made, but that show up on his phone. He says that he simply does not trust our system.","Vol"
1891,"He is really unhappy with his bill. He says that there are numerous calls he has never made, but that show up on his phone. He says that he simply does not trust our system.","Vol"
439,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1975,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
2233,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
2502,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
2746,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
3010,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
3254,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
3498,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
3742,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
68,"Does not understand why his phone dies everytime he gets to a certain intersection. I explained the concept of towers and wholes in coverage. He said that the sales person never told him about this. He wanted to know when we would fix such holes.","Vol"
580,"Does not understand why his phone dies everytime he gets to a certain intersection. I explained the concept of towers and wholes in coverage. He said that the sales person never told him about this. He wanted to know when we would fix such holes.","Vol"
1092,"Does not understand why his phone dies everytime he gets to a certain intersection. I explained the concept of towers and wholes in coverage. He said that the sales person never told him about this. He wanted to know when we would fix such holes.","Vol"
1604,"Does not understand why his phone dies everytime he gets to a certain intersection. I explained the concept of towers and wholes in coverage. He said that the sales person never told him about this. He wanted to know when we would fix such holes.","Vol"
1539,"Wants to get an additional line working by the end of the week for his goat.","Current"
2052,"Wants to get an additional line working by the end of the week for his goat.","Current"
2565,"Wants to get an additional line working by the end of the week for his goat.","Current"
2829,"Wants to get an additional line working by the end of the week for his goat.","Current"
3317,"Wants to get an additional line working by the end of the week for his goat.","Current"
481,"Called about new plan. Might switch soon. Wants more minutes.","Current"
993,"Called about new plan. Might switch soon. Wants more minutes.","Current"
1505,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2017,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2264,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2533,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2777,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3041,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3285,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3529,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3773,"Called about new plan. Might switch soon. Wants more minutes.","Current"
375,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
887,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
1399,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
1911,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
2183,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
2452,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
2696,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
2960,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
3204,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
3448,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
3692,"Wanted more information on the family plan. Also asked about how he could use call screening.","Current"
315,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
827,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
1339,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
1851,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
2169,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
2438,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
2682,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
2946,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
3190,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
3434,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
3678,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
404,"Wants to add another phone. Contacting provisioning.","Vol"
916,"Wants to add another phone. Contacting provisioning.","Vol"
1428,"Wants to add another phone. Contacting provisioning.","Vol"
1940,"Wants to add another phone. Contacting provisioning.","Vol"
2201,"Wants to add another phone. Contacting provisioning.","Vol"
2470,"Wants to add another phone. Contacting provisioning.","Vol"
2714,"Wants to add another phone. Contacting provisioning.","Vol"
2978,"Wants to add another phone. Contacting provisioning.","Vol"
3222,"Wants to add another phone. Contacting provisioning.","Vol"
3466,"Wants to add another phone. Contacting provisioning.","Vol"
3710,"Wants to add another phone. Contacting provisioning.","Vol"
386,"Wants to change address.","Current"
898,"Wants to change address.","Current"
1410,"Wants to change address.","Current"
1922,"Wants to change address.","Current"
2184,"Wants to change address.","Current"
195,"He wanted credit for all these dropped calls. I told him I would pass him onto a supervisor. He was really rude and very upset. Said he could not use us for business purposes because of our crappy service.","Vol"
707,"He wanted credit for all these dropped calls. I told him I would pass him onto a supervisor. He was really rude and very upset. Said he could not use us for business purposes because of our crappy service.","Vol"
1219,"He wanted credit for all these dropped calls. I told him I would pass him onto a supervisor. He was really rude and very upset. Said he could not use us for business purposes because of our crappy service.","Vol"
1731,"He wanted credit for all these dropped calls. I told him I would pass him onto a supervisor. He was really rude and very upset. Said he could not use us for business purposes because of our crappy service.","Vol"
182,"Did not want to wait for us to implement GSM.","Vol"
694,"Did not want to wait for us to implement GSM.","Vol"
1206,"Did not want to wait for us to implement GSM.","Vol"
1718,"Did not want to wait for us to implement GSM.","Vol"
821,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
117,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
629,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1141,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1653,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2090,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2334,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2359,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2603,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2867,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3111,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3355,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3599,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
108,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
620,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
1132,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
1644,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2082,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2326,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2351,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2595,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2859,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
3103,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
3347,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
3591,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
48,"Asked how to disable call waiting. referred him to web site.","Vol"
560,"Asked how to disable call waiting. referred him to web site.","Vol"
1072,"Asked how to disable call waiting. referred him to web site.","Vol"
1584,"Asked how to disable call waiting. referred him to web site.","Vol"
2071,"Asked how to disable call waiting. referred him to web site.","Vol"
2315,"Asked how to disable call waiting. referred him to web site.","Vol"
2584,"Asked how to disable call waiting. referred him to web site.","Vol"
2848,"Asked how to disable call waiting. referred him to web site.","Vol"
3092,"Asked how to disable call waiting. referred him to web site.","Vol"
3336,"Asked how to disable call waiting. referred him to web site.","Vol"
3580,"Asked how to disable call waiting. referred him to web site.","Vol"
423,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
935,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1959,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2217,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2451,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2695,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
440,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1464,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1976,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2730,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2994,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
353,"He says that his phone works fine when using it in the car with the adapter, but the battery performance sucks. He can not wait to change phones. He wanted to know if we would send him a new phone.","Current"
865,"He says that his phone works fine when using it in the car with the adapter, but the battery performance sucks. He can not wait to change phones. He wanted to know if we would send him a new phone.","Current"
1377,"He says that his phone works fine when using it in the car with the adapter, but the battery performance sucks. He can not wait to change phones. He wanted to know if we would send him a new phone.","Current"
198,"Wants information on our Internet service. Referred him to web site.","Vol"
710,"Wants information on our Internet service. Referred him to web site.","Vol"
1222,"Wants information on our Internet service. Referred him to web site.","Vol"
1734,"Wants information on our Internet service. Referred him to web site.","Vol"
2134,"Wants information on our Internet service. Referred him to web site.","Vol"
2403,"Wants information on our Internet service. Referred him to web site.","Vol"
2647,"Wants information on our Internet service. Referred him to web site.","Vol"
2911,"Wants information on our Internet service. Referred him to web site.","Vol"
3155,"Wants information on our Internet service. Referred him to web site.","Vol"
3399,"Wants information on our Internet service. Referred him to web site.","Vol"
3643,"Wants information on our Internet service. Referred him to web site.","Vol"
228,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
740,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1252,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1764,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
305,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
817,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
1329,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
1841,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
410,"Wants information on our Internet service. Referred him to web site.","Current"
2207,"Wants information on our Internet service. Referred him to web site.","Current"
2720,"Wants information on our Internet service. Referred him to web site.","Current"
2984,"Wants information on our Internet service. Referred him to web site.","Current"
3228,"Wants information on our Internet service. Referred him to web site.","Current"
462,"Wants to add additional lines for family. Needs more info on rates.","Vol"
974,"Wants to add additional lines for family. Needs more info on rates.","Vol"
1486,"Wants to add additional lines for family. Needs more info on rates.","Vol"
1998,"Wants to add additional lines for family. Needs more info on rates.","Vol"
2251,"Wants to add additional lines for family. Needs more info on rates.","Vol"
2520,"Wants to add additional lines for family. Needs more info on rates.","Vol"
2764,"Wants to add additional lines for family. Needs more info on rates.","Vol"
3028,"Wants to add additional lines for family. Needs more info on rates.","Vol"
3272,"Wants to add additional lines for family. Needs more info on rates.","Vol"
3516,"Wants to add additional lines for family. Needs more info on rates.","Vol"
3760,"Wants to add additional lines for family. Needs more info on rates.","Vol"
65,"Claims the phone does not work well. If the phone does not work consistently why should he pay consisitently. Good point.","Vol"
577,"Claims the phone does not work well. If the phone does not work consistently why should he pay consisitently. Good point.","Vol"
1089,"Claims the phone does not work well. If the phone does not work consistently why should he pay consisitently. Good point.","Vol"
1601,"Claims the phone does not work well. If the phone does not work consistently why should he pay consisitently. Good point.","Vol"
289,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
801,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
1313,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
1825,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
2162,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
2431,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
2675,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
2939,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
3183,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
3427,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
3671,"Wanted to know his usage and whether he was roaming. Also want to know the rates when he is roaming. Thinking about changing rate plans as well.","Vol"
488,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1000,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1512,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2024,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2270,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2539,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2783,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3047,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3291,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3535,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3779,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
479,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
991,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
1503,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
2015,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
2262,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
2531,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
2775,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
3039,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
3283,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
3527,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
3771,"Really is unhappy with the website. Claims the self service stuff does not work. In addition thinks he phone does not work well.","Current"
356,"Can not believe the roaming charges. He said that when he signed up that the sales person misled him with respect to what would be covered. In addition, he thinks that the reception in many of the cities he travels to is inadequate.","Vol"
868,"Can not believe the roaming charges. He said that when he signed up that the sales person misled him with respect to what would be covered. In addition, he thinks that the reception in many of the cities he travels to is inadequate.","Vol"
1380,"Can not believe the roaming charges. He said that when he signed up that the sales person misled him with respect to what would be covered. In addition, he thinks that the reception in many of the cities he travels to is inadequate.","Vol"
1892,"Can not believe the roaming charges. He said that when he signed up that the sales person misled him with respect to what would be covered. In addition, he thinks that the reception in many of the cities he travels to is inadequate.","Vol"
36,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
548,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1060,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1572,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
3822,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
194,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
706,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1218,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1730,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
254,"Hochie Momma","Current"
766,"Hochie Momma","Current"
1278,"Hochie Momma","Current"
1790,"Hochie Momma","Current"
284,"Handset sucked","Vol"
796,"Handset sucked","Vol"
1308,"Handset sucked","Vol"
1820,"Handset sucked","Vol"
127,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
639,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
1151,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
1663,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
2098,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
2342,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
2367,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
2611,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
2875,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
3119,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
3363,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
3607,"Lost his charger and wants to know where he can another ASAP. I suggested local store.","Vol"
8,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
520,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1032,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1544,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3805,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
21,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
533,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1045,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1557,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2060,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2304,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2573,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2817,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2837,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3081,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3325,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3569,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
23,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
535,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1047,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1559,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2062,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2306,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2575,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2819,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2839,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3083,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3327,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3571,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
121,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
633,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
1145,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
1657,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2094,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2338,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2363,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2607,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2871,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
3115,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
3359,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
3603,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
878,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame.","Current"
1902,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame.","Current"
295,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
807,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
1319,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
1831,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
264,"Can't wait for us to open the new digitial service. He wants to try the new GSM. He says that if it is much later than June he will probably switch to another carrier.","Current"
1288,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
110,"Wants to change address.","Vol"
622,"Wants to change address.","Current"
1134,"Wants to change address.","Current"
1646,"Wants to change address.","Current"
2084,"Wants to change address.","Current"
2328,"Wants to change address.","Vol"
2353,"Wants to change address.","Vol"
2597,"Wants to change address.","Vol"
2861,"Wants to change address.","Vol"
3105,"Wants to change address.","Vol"
3349,"Wants to change address.","Vol"
3593,"Wants to change address.","Vol"
391,"Wants a new faceplate.","Vol"
903,"Wants a new faceplate.","Vol"
1415,"Wants a new faceplate.","Vol"
1927,"Wants a new faceplate.","Vol"
2188,"Wants a new faceplate.","Vol"
2457,"Wants a new faceplate.","Vol"
2701,"Wants a new faceplate.","Vol"
2965,"Wants a new faceplate.","Vol"
3209,"Wants a new faceplate.","Vol"
3453,"Wants a new faceplate.","Vol"
3697,"Wants a new faceplate.","Vol"
414,"Wants a new faceplate.","Current"
926,"Wants a new faceplate.","Current"
1438,"Wants a new faceplate.","Current"
1950,"Wants a new faceplate.","Current"
2211,"Wants a new faceplate.","Current"
2480,"Wants a new faceplate.","Current"
2724,"Wants a new faceplate.","Current"
2988,"Wants a new faceplate.","Current"
3232,"Wants a new faceplate.","Current"
3476,"Wants a new faceplate.","Current"
3720,"Wants a new faceplate.","Current"
231,"The handset never worked well after I dropped it in the toilet. I am surprised it ever worked after that.","Current"
743,"The handset never worked well after I dropped it in the toilet. I am surprised it ever worked after that.","Current"
1255,"The handset never worked well after I dropped it in the toilet. I am surprised it ever worked after that.","Current"
1767,"The handset never worked well after I dropped it in the toilet. I am surprised it ever worked after that.","Current"
136,"Getting really bad reception with his handset. Hopes this will improve in the near future. Wants to know if this would improve if he switched to 3g.","Current"
648,"Getting really bad reception with his handset. Hopes this will improve in the near future. Wants to know if this would improve if he switched to 3g.","Current"
1160,"Getting really bad reception with his handset. Hopes this will improve in the near future. Wants to know if this would improve if he switched to 3g.","Current"
1672,"Getting really bad reception with his handset. Hopes this will improve in the near future. Wants to know if this would improve if he switched to 3g.","Current"
1306,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
236,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
748,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
1260,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
1772,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
494,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
1006,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
1518,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
2030,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
2276,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
2545,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
2789,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
3053,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
3297,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
3541,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
3785,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
351,"He called and said someone stole his phone last week, but he did not notice until today. He does not want to pay for any calls made during the last week. I switched him to the supervisor after telling him our policy.","Current"
863,"He called and said someone stole his phone last week, but he did not notice until today. He does not want to pay for any calls made during the last week. I switched him to the supervisor after telling him our policy.","Current"
1375,"He called and said someone stole his phone last week, but he did not notice until today. He does not want to pay for any calls made during the last week. I switched him to the supervisor after telling him our policy.","Current"
1887,"He called and said someone stole his phone last week, but he did not notice until today. He does not want to pay for any calls made during the last week. I switched him to the supervisor after telling him our policy.","Current"
94,"He expected significantly better Technical Support.","Vol"
606,"He expected significantly better Technical Support.","Vol"
1118,"He expected significantly better Technical Support.","Vol"
1630,"He expected significantly better Technical Support.","Vol"
271,"Fabrice sucked","Current"
783,"Fabrice sucked","Current"
1295,"Fabrice sucked","Current"
1807,"Fabrice sucked","Current"
500,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1012,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1524,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2036,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2282,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2551,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2795,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3059,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3303,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3547,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3791,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
229,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
741,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1253,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1765,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
273,"His phone still does not work properly. He can not understand it. His last phone worked great, but this phone is constanly dropping calls. He asked what he could do? He really just wants his old phone back at this point.","Vol"
785,"His phone still does not work properly. He can not understand it. His last phone worked great, but this phone is constanly dropping calls. He asked what he could do? He really just wants his old phone back at this point.","Vol"
1297,"His phone still does not work properly. He can not understand it. His last phone worked great, but this phone is constanly dropping calls. He asked what he could do? He really just wants his old phone back at this point.","Vol"
1809,"His phone still does not work properly. He can not understand it. His last phone worked great, but this phone is constanly dropping calls. He asked what he could do? He really just wants his old phone back at this point.","Vol"
3011,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
38,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
550,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1062,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1574,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
3824,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
392,"Wants to know how to do text messaging. Referred him to web site.","Current"
904,"Wants to know how to do text messaging. Referred him to web site.","Current"
1416,"Wants to know how to do text messaging. Referred him to web site.","Current"
1928,"Wants to know how to do text messaging. Referred him to web site.","Current"
2189,"Wants to know how to do text messaging. Referred him to web site.","Current"
2458,"Wants to know how to do text messaging. Referred him to web site.","Current"
2702,"Wants to know how to do text messaging. Referred him to web site.","Current"
2966,"Wants to know how to do text messaging. Referred him to web site.","Current"
3210,"Wants to know how to do text messaging. Referred him to web site.","Current"
3454,"Wants to know how to do text messaging. Referred him to web site.","Current"
3698,"Wants to know how to do text messaging. Referred him to web site.","Current"
1023,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
3801,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
40,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
552,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1064,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1576,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
3825,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
142,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
654,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
1166,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
1678,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2104,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2373,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2617,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2881,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
3125,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
3369,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
3613,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
205,"Really wants the new phone from XVYX which has the PDA built in.","Current"
717,"Really wants the new phone from XVYX which has the PDA built in.","Vol"
1229,"Really wants the new phone from XVYX which has the PDA built in.","Vol"
1741,"Really wants the new phone from XVYX which has the PDA built in.","Current"
114,"Wants to add additional lines for family. Needs more info on rates.","Vol"
626,"Wants to add additional lines for family. Needs more info on rates.","Vol"
1138,"Wants to add additional lines for family. Needs more info on rates.","Vol"
1650,"Wants to add additional lines for family. Needs more info on rates.","Vol"
2087,"Wants to add additional lines for family. Needs more info on rates.","Vol"
2331,"Wants to add additional lines for family. Needs more info on rates.","Vol"
2356,"Wants to add additional lines for family. Needs more info on rates.","Vol"
2600,"Wants to add additional lines for family. Needs more info on rates.","Vol"
2864,"Wants to add additional lines for family. Needs more info on rates.","Vol"
3108,"Wants to add additional lines for family. Needs more info on rates.","Vol"
3352,"Wants to add additional lines for family. Needs more info on rates.","Vol"
3596,"Wants to add additional lines for family. Needs more info on rates.","Vol"
6,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
518,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1030,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1542,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3803,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1967,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2486,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2959,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
445,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
232,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
744,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
1256,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
1768,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
2144,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
2413,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
2657,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
2921,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
3165,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
3409,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
3653,"I suspect that the handset on my phone was defective from the day I bought it.","Current"
213,"He is really upset with out false advertising. He thinks that we do not test any of the equipment.","Vol"
725,"He is really upset with out false advertising. He thinks that we do not test any of the equipment.","Vol"
1237,"He is really upset with out false advertising. He thinks that we do not test any of the equipment.","Vol"
1749,"He is really upset with out false advertising. He thinks that we do not test any of the equipment.","Vol"
408,"Wants information on our Internet service. Referred him to web site.","Current"
920,"Wants information on our Internet service. Referred him to web site.","Current"
1432,"Wants information on our Internet service. Referred him to web site.","Current"
1944,"Wants information on our Internet service. Referred him to web site.","Current"
2205,"Wants information on our Internet service. Referred him to web site.","Current"
2474,"Wants information on our Internet service. Referred him to web site.","Current"
2718,"Wants information on our Internet service. Referred him to web site.","Current"
2982,"Wants information on our Internet service. Referred him to web site.","Current"
3226,"Wants information on our Internet service. Referred him to web site.","Current"
3470,"Wants information on our Internet service. Referred him to web site.","Current"
3714,"Wants information on our Internet service. Referred him to web site.","Current"
1008,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2032,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
310,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
444,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2294,"Asked about how to change his ring tones. Referred him to web site.","Vol"
2750,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
84,"Really wants the new phone from XVYX which has the PDA built in.","Current"
596,"Really wants the new phone from XVYX which has the PDA built in.","Current"
1108,"Really wants the new phone from XVYX which has the PDA built in.","Current"
1620,"Really wants the new phone from XVYX which has the PDA built in.","Current"
441,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1465,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1977,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2234,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2503,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2738,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3002,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3013,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1318,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
443,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
886,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
281,"Your customer handset was really bad. I had to wait forever to get help.","Current"
793,"Your customer handset was really bad. I had to wait forever to get help.","Current"
1305,"Your customer handset was really bad. I had to wait forever to get help.","Current"
1817,"Your customer handset was really bad. I had to wait forever to get help.","Current"
431,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
822,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
1398,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1978,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2563,"Asked about how to change his ring tones. Referred him to web site.","Vol"
2752,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1845,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
2050,"Asked about how to change his ring tones. Referred him to web site.","Vol"
2508,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3559,"Asked about how to change his ring tones. Referred him to web site.","Vol"
83,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
595,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1107,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1619,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
475,"Needed help figuring out his bill. I explained our minute charges.","Current"
987,"Needed help figuring out his bill. I explained our minute charges.","Current"
1499,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2011,"Needed help figuring out his bill. I explained our minute charges.","Current"
2258,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2527,"Needed help figuring out his bill. I explained our minute charges.","Current"
2771,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3035,"Needed help figuring out his bill. I explained our minute charges.","Current"
3279,"Needed help figuring out his bill. I explained our minute charges.","Current"
3523,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3767,"Needed help figuring out his bill. I explained our minute charges.","Current"
377,"Claimed his bill had numerous calls that he never made. He started asking me if our billing system ever made mistakes. He said that sometimes he could over hear other phone calls. He thinks he is being charged for those calls.","Current"
889,"Claimed his bill had numerous calls that he never made. He started asking me if our billing system ever made mistakes. He said that sometimes he could over hear other phone calls. He thinks he is being charged for those calls.","Current"
1401,"Claimed his bill had numerous calls that he never made. He started asking me if our billing system ever made mistakes. He said that sometimes he could over hear other phone calls. He thinks he is being charged for those calls.","Current"
1913,"Claimed his bill had numerous calls that he never made. He started asking me if our billing system ever made mistakes. He said that sometimes he could over hear other phone calls. He thinks he is being charged for those calls.","Current"
394,"Wants a new faceplate.","Current"
906,"Wants a new faceplate.","Current"
1418,"Wants a new faceplate.","Current"
1930,"Wants a new faceplate.","Current"
2191,"Wants a new faceplate.","Current"
2460,"Wants a new faceplate.","Current"
2704,"Wants a new faceplate.","Current"
2968,"Wants a new faceplate.","Current"
3212,"Wants a new faceplate.","Current"
3456,"Wants a new faceplate.","Current"
3700,"Wants a new faceplate.","Current"
513,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1846,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
2239,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2827,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1863,"Asked how to disable call waiting. referred him to web site.","Current"
2685,"Asked how to disable call waiting. referred him to web site.","Current"
1,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1334,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
2225,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2807,"Asked about how to change his ring tones. Referred him to web site.","Vol"
3012,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
422,"Asked about how to change his ring tones. Referred him to web site.","Current"
934,"Asked about how to change his ring tones. Referred him to web site.","Current"
1446,"Asked about how to change his ring tones. Referred him to web site.","Current"
1958,"Asked about how to change his ring tones. Referred him to web site.","Current"
2216,"Asked about how to change his ring tones. Referred him to web site.","Current"
2485,"Asked about how to change his ring tones. Referred him to web site.","Current"
2729,"Asked about how to change his ring tones. Referred him to web site.","Current"
2993,"Asked about how to change his ring tones. Referred him to web site.","Current"
3237,"Asked about how to change his ring tones. Referred him to web site.","Current"
3481,"Asked about how to change his ring tones. Referred him to web site.","Current"
3725,"Asked about how to change his ring tones. Referred him to web site.","Current"
89,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
601,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1113,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
1625,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
2613,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
96,"He expected significantly better Technical Support.","Vol"
608,"He expected significantly better Technical Support.","Vol"
1120,"He expected significantly better Technical Support.","Vol"
1632,"He expected significantly better Technical Support.","Vol"
1299,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1979,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2505,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
74,"Really wants the new phone from XVYX which has the PDA built in.","Current"
586,"Really wants the new phone from XVYX which has the PDA built in.","Current"
1098,"Really wants the new phone from XVYX which has the PDA built in.","Current"
1610,"Really wants the new phone from XVYX which has the PDA built in.","Current"
255,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
767,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
1279,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
1791,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
2158,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
2427,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
2671,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
2935,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
3179,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
3423,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
3667,"I wished the handset was bigger. It is uncomfortable using the handset for a long time.","Vol"
442,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
446,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
943,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
951,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
952,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
953,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
954,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
956,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
957,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
958,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1447,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1455,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1463,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
309,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
1025,"Asked about how to change his ring tones. Referred him to web site.","Vol"
2494,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3071,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1545,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3806,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
460,"Wants to change address.","Current"
972,"Wants to change address.","Current"
1484,"Wants to change address.","Current"
1996,"Wants to change address.","Current"
955,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1333,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
1466,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1469,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
1537,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1981,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2235,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2237,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2504,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2506,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2747,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2749,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3014,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3315,"Asked about how to change his ring tones. Referred him to web site.","Vol"
71,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
583,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1095,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1607,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2073,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2317,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2586,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2850,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3094,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3338,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3582,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
133,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
645,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
1157,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
1669,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
498,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1010,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1522,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2034,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2280,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2549,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2793,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3057,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3301,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3545,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3789,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1467,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2236,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
2748,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
3016,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Vol"
306,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
818,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
1330,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
1842,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
104,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
616,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
1128,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
1640,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2078,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2322,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2347,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2591,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2855,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
3099,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
3343,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
3587,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2599,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
2863,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
62,"He says that his phone works fine when using it in the car with the adapter, but the battery performance sucks.","Current"
574,"He says that his phone works fine when using it in the car with the adapter, but the battery performance sucks.","Current"
1086,"He says that his phone works fine when using it in the car with the adapter, but the battery performance sucks.","Current"
1598,"He says that his phone works fine when using it in the car with the adapter, but the battery performance sucks.","Current"
92,"He expected significantly better Technical Support.","Vol"
604,"He expected significantly better Technical Support.","Vol"
1116,"He expected significantly better Technical Support.","Vol"
1628,"He expected significantly better Technical Support.","Vol"
3679,"He expected significantly better Technical Support.","Vol"
3687,"He expected significantly better Technical Support.","Vol"
3699,"He expected significantly better Technical Support.","Vol"
3708,"He expected significantly better Technical Support.","Vol"
3716,"He expected significantly better Technical Support.","Vol"
3721,"He expected significantly better Technical Support.","Vol"
1079,"He asked for a new phone number. I referred him to customer care.","Current"
1591,"He asked for a new phone number. I referred him to customer care.","Current"
2609,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
1275,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
358,"Wanted a different rate plan which included roll over minutes. He claims that we are not as competitive as other companies.","Current"
870,"Wanted a different rate plan which included roll over minutes. He claims that we are not as competitive as other companies.","Current"
1382,"Wanted a different rate plan which included roll over minutes. He claims that we are not as competitive as other companies.","Current"
1894,"Wanted a different rate plan which included roll over minutes. He claims that we are not as competitive as other companies.","Current"
771,"He hates his phone. He can not understand why we gave him such a horrible "piece of crap". I tried to explain that he could bring it in for service, but he just wants a new phone. He does not want to waste any more time with the 3399. I asked customer car","Current"
1283,"He hates his phone. He can not understand why we gave him such a horrible "piece of crap". I tried to explain that he could bring it in for service, but he just wants a new phone. He does not want to waste any more time with the 3399. I asked customer car","Current"
2159,"He hates his phone. He can not understand why we gave him such a horrible "piece of crap". I tried to explain that he could bring it in for service, but he just wants a new phone. He does not want to waste any more time with the 3399. I asked customer car","Current"
2428,"He hates his phone. He can not understand why we gave him such a horrible "piece of crap". I tried to explain that he could bring it in for service, but he just wants a new phone. He does not want to waste any more time with the 3399. I asked customer car","Current"
2672,"He hates his phone. He can not understand why we gave him such a horrible "piece of crap". I tried to explain that he could bring it in for service, but he just wants a new phone. He does not want to waste any more time with the 3399. I asked customer car","Current"
2936,"He hates his phone. He can not understand why we gave him such a horrible "piece of crap". I tried to explain that he could bring it in for service, but he just wants a new phone. He does not want to waste any more time with the 3399. I asked customer car","Current"
3180,"He hates his phone. He can not understand why we gave him such a horrible "piece of crap". I tried to explain that he could bring it in for service, but he just wants a new phone. He does not want to waste any more time with the 3399. I asked customer car","Current"
3424,"He hates his phone. He can not understand why we gave him such a horrible "piece of crap". I tried to explain that he could bring it in for service, but he just wants a new phone. He does not want to waste any more time with the 3399. I asked customer car","Current"
3668,"He hates his phone. He can not understand why we gave him such a horrible "piece of crap". I tried to explain that he could bring it in for service, but he just wants a new phone. He does not want to waste any more time with the 3399. I asked customer car","Current"
249,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
761,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1273,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1785,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2155,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2424,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2668,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2932,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3176,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3420,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3664,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
138,"Wants to change address.","Current"
650,"Wants to change address.","Current"
1162,"Wants to change address.","Current"
1674,"Wants to change address.","Current"
2101,"Wants to change address.","Current"
24,"Asked how to disable call waiting. referred him to web site.","Current"
536,"Asked how to disable call waiting. referred him to web site.","Current"
1048,"Asked how to disable call waiting. referred him to web site.","Current"
1560,"Asked how to disable call waiting. referred him to web site.","Current"
2063,"Asked how to disable call waiting. referred him to web site.","Current"
2307,"Asked how to disable call waiting. referred him to web site.","Current"
2576,"Asked how to disable call waiting. referred him to web site.","Current"
2820,"Asked how to disable call waiting. referred him to web site.","Current"
2840,"Asked how to disable call waiting. referred him to web site.","Current"
3084,"Asked how to disable call waiting. referred him to web site.","Current"
3328,"Asked how to disable call waiting. referred him to web site.","Current"
3572,"Asked how to disable call waiting. referred him to web site.","Current"
203,"He did not realize that changing his rate plan effected the date on his contract. When he found that out he could not wait till his contract ends.","Current"
715,"He did not realize that changing his rate plan effected the date on his contract. When he found that out he could not wait till his contract ends.","Current"
1227,"He did not realize that changing his rate plan effected the date on his contract. When he found that out he could not wait till his contract ends.","Current"
1739,"He did not realize that changing his rate plan effected the date on his contract. When he found that out he could not wait till his contract ends.","Current"
343,"Does not like the way the phone works. It is to difficult compared to his last phone.","Current"
855,"Does not like the way the phone works. It is to difficult compared to his last phone.","Current"
1367,"Does not like the way the phone works. It is to difficult compared to his last phone.","Current"
1879,"Does not like the way the phone works. It is to difficult compared to his last phone.","Current"
499,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1011,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1523,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2035,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2281,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2550,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2794,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3058,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3302,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3546,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3790,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2853,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1321,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
424,"Asked about how to change his ring tones. Referred him to web site.","Current"
936,"Asked about how to change his ring tones. Referred him to web site.","Current"
1448,"Asked about how to change his ring tones. Referred him to web site.","Current"
1960,"Asked about how to change his ring tones. Referred him to web site.","Current"
2218,"Asked about how to change his ring tones. Referred him to web site.","Current"
2487,"Asked about how to change his ring tones. Referred him to web site.","Current"
2731,"Asked about how to change his ring tones. Referred him to web site.","Current"
2995,"Asked about how to change his ring tones. Referred him to web site.","Current"
3239,"Asked about how to change his ring tones. Referred him to web site.","Current"
3483,"Asked about how to change his ring tones. Referred him to web site.","Current"
3727,"Asked about how to change his ring tones. Referred him to web site.","Current"
178,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
690,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
1202,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
1714,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2122,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2391,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2635,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2899,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
3143,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
3387,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
3631,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
234,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
746,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1258,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1770,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
320,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Current"
832,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Current"
1344,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Current"
1856,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Current"
2857,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
14,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
526,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1038,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1550,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3811,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1292,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2858,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
260,"I expected significantly better service.","Current"
772,"I expected significantly better service.","Current"
1284,"I expected significantly better service.","Current"
1796,"I expected significantly better service.","Current"
17,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
529,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1041,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1553,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2056,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2300,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2569,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2813,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2833,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3077,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3321,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3565,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1311,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1302,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
491,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1003,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1515,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2027,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2273,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2542,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2786,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3050,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3294,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3538,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3782,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
181,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
693,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
1205,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
1717,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
2124,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
2393,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
2637,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
2901,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
3145,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
3389,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
3633,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Current"
510,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1022,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1534,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2046,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2291,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2560,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2804,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3068,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3312,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3556,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3800,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
329,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
841,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1301,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1353,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1865,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
2618,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
53,"He asked for a new phone number. I referred him to customer care.","Current"
565,"He asked for a new phone number. I referred him to customer care.","Current"
1077,"He asked for a new phone number. I referred him to customer care.","Current"
1589,"He asked for a new phone number. I referred him to customer care.","Current"
1323,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
190,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
702,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
1214,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
1726,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2131,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2400,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2644,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2908,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
3152,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
3396,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
3640,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
246,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
758,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1270,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1782,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2153,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2422,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2666,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2930,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3174,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3418,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3662,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
389,"Wants to know how to do text messaging. Referred him to web site.","Current"
901,"Wants to know how to do text messaging. Referred him to web site.","Current"
1413,"Wants to know how to do text messaging. Referred him to web site.","Current"
1925,"Wants to know how to do text messaging. Referred him to web site.","Current"
2186,"Wants to know how to do text messaging. Referred him to web site.","Current"
2455,"Wants to know how to do text messaging. Referred him to web site.","Current"
2699,"Wants to know how to do text messaging. Referred him to web site.","Current"
2963,"Wants to know how to do text messaging. Referred him to web site.","Current"
3207,"Wants to know how to do text messaging. Referred him to web site.","Current"
3451,"Wants to know how to do text messaging. Referred him to web site.","Current"
3695,"Wants to know how to do text messaging. Referred him to web site.","Current"
22,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
534,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1046,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1558,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2061,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2305,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2574,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2818,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2838,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3082,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3326,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3570,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1286,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1293,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2667,"The clearity of the calls was bad. Way too much static on the handset.","Current"
2931,"The clearity of the calls was bad. Way too much static on the handset.","Current"
472,"Needed help figuring out his bill. I explained our minute charges.","Vol"
984,"Needed help figuring out his bill. I explained our minute charges.","Vol"
1496,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2008,"Needed help figuring out his bill. I explained our minute charges.","Vol"
63,"He expected significantly better Technical Support.","Vol"
575,"He expected significantly better Technical Support.","Vol"
1087,"He expected significantly better Technical Support.","Vol"
1599,"He expected significantly better Technical Support.","Vol"
3675,"He expected significantly better Technical Support.","Vol"
3686,"He expected significantly better Technical Support.","Vol"
3696,"He expected significantly better Technical Support.","Vol"
3706,"He expected significantly better Technical Support.","Vol"
3715,"He expected significantly better Technical Support.","Vol"
3719,"He expected significantly better Technical Support.","Vol"
3728,"He expected significantly better Technical Support.","Vol"
313,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
825,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
1337,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
1849,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
2168,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
2437,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
2681,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
2945,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
3189,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
3433,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
3677,"Asked about coverage in Los Angeles and New York. Is afraid that he will be out of network when traveling.","Current"
365,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2181,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
3690,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
421,"Asked about how to change his ring tones. Referred him to web site.","Vol"
933,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1445,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1957,"Asked about how to change his ring tones. Referred him to web site.","Vol"
192,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
704,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
1216,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
1728,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
276,"The customer wold like to change his address, and complained this should be significantly easier. I am not sure what he means by self service. He also thought the phone sucked.","Current"
788,"The customer wold like to change his address, and complained this should be significantly easier. I am not sure what he means by self service. He also thought the phone sucked.","Current"
1300,"The customer wold like to change his address, and complained this should be significantly easier. I am not sure what he means by self service. He also thought the phone sucked.","Current"
1812,"The customer wold like to change his address, and complained this should be significantly easier. I am not sure what he means by self service. He also thought the phone sucked.","Current"
120,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
632,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
1144,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
1656,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
2093,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
2337,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
2362,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
2606,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
2870,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
3114,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
3358,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
3602,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Current"
466,"Wants to change address.","Current"
978,"Wants to change address.","Current"
1490,"Wants to change address.","Current"
2002,"Wants to change address.","Current"
2254,"Wants to change address.","Current"
1320,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
290,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
802,"He does not know if the problems are related to the phone or if it is just the battery.","Current"
1314,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
1826,"He does not know if the problems are related to the phone or if it is just the battery.","Vol"
495,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1007,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1519,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2031,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2277,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2546,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2790,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3054,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3298,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3542,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3786,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
250,"He claims his bill always seemed to have calls he did not make.","Current"
762,"He claims his bill always seemed to have calls he did not make.","Current"
1274,"He claims his bill always seemed to have calls he did not make.","Current"
1786,"He claims his bill always seemed to have calls he did not make.","Current"
174,"Asking for a change of address and wants to switch plans. Transeffered him to customer care.","Vol"
686,"Asking for a change of address and wants to switch plans. Transeffered him to customer care.","Vol"
1198,"Asking for a change of address and wants to switch plans. Transeffered him to customer care.","Vol"
1710,"Asking for a change of address and wants to switch plans. Transeffered him to customer care.","Vol"
267,"Says that his Web reception really is just to slow. Wants to know when he can expect this to work at a decent rate of speed? He also wants to know why it worked so much better at the store?","Current"
779,"Says that his Web reception really is just to slow. Wants to know when he can expect this to work at a decent rate of speed? He also wants to know why it worked so much better at the store?","Current"
1291,"Says that his Web reception really is just to slow. Wants to know when he can expect this to work at a decent rate of speed? He also wants to know why it worked so much better at the store?","Current"
1803,"Says that his Web reception really is just to slow. Wants to know when he can expect this to work at a decent rate of speed? He also wants to know why it worked so much better at the store?","Current"
383,"Handset sucked","Current"
895,"Handset sucked","Current"
1407,"Handset sucked","Current"
1919,"Handset sucked","Vol"
1677,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2372,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
2616,"Hopes to get an additonal line working by the end of the week for his wife.","Current"
90,"He expected significantly better Technical Support.","Vol"
602,"He expected significantly better Technical Support.","Vol"
1114,"He expected significantly better Technical Support.","Vol"
1626,"He expected significantly better Technical Support.","Vol"
476,"Needed help figuring out his bill. I explained our minute charges.","Vol"
988,"Needed help figuring out his bill. I explained our minute charges.","Vol"
1500,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2012,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2259,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2528,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2772,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3036,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3280,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3524,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3768,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2605,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
166,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
678,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
1190,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
1702,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2117,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2386,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2630,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
2894,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
3138,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
3382,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
3626,"He lost his phone and called to cancel service. I told him we would suspend until we hear back from him. He will contact us soon.","Vol"
455,"Called about new plan. Might switch soon. Wants more minutes.","Current"
967,"Called about new plan. Might switch soon. Wants more minutes.","Current"
1479,"Called about new plan. Might switch soon. Wants more minutes.","Current"
1991,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2247,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2516,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2760,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3024,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3268,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3512,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3756,"Called about new plan. Might switch soon. Wants more minutes.","Current"
469,"Needed help figuring out his bill. I explained our minute charges.","Current"
981,"Needed help figuring out his bill. I explained our minute charges.","Current"
1493,"Needed help figuring out his bill. I explained our minute charges.","Current"
2005,"Needed help figuring out his bill. I explained our minute charges.","Current"
154,"Wants to know why the rate plan is so hard to figure out. He does not believe his anytime minutes are being subtracted properly. He wanted to speak to the manager ASAP.","Vol"
838,"transferred to manager ASAP","Vol"
1178,"Wants to know why the rate plan is so hard to figure out. He does not believe his anytime minutes are being subtracted properly. He wanted to speak to the manager ASAP.","Vol"
1597,"transferred to manager ASAP","Vol"
239,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
751,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
1263,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
1775,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
2147,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
2416,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
2660,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
2924,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3168,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3412,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3656,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
233,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
385,"Handset sucked","Current"
1281,"I had a terrible time with the handset. It really did not work well.","Current"
2154,"The clearity of the calls was bad. Way too much static on the handset.","Vol"
3419,"The clearity of the calls was bad. Way too much static on the handset.","Vol"
80,"He asked for a new phone number. I referred him to customer care.","Current"
592,"He asked for a new phone number. I referred him to customer care.","Current"
1104,"He asked for a new phone number. I referred him to customer care.","Current"
1616,"He asked for a new phone number. I referred him to customer care.","Current"
222,"The handset really sucked. I could not hear anything near my house.","Vol"
759,"The clearity of the calls was bad. Way too much static on the handset.","Vol"
795,"Handset sucked","Current"
1408,"Handset sucked","Vol"
2653,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
242,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
754,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1266,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1778,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2150,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2419,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2663,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2927,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3171,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3415,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3659,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
438,"Wants to know how to do text messaging. Referred him to web site.","Vol"
950,"Wants to know how to do text messaging. Referred him to web site.","Vol"
1462,"Wants to know how to do text messaging. Referred him to web site.","Vol"
1974,"Wants to know how to do text messaging. Referred him to web site.","Vol"
2232,"Wants to know how to do text messaging. Referred him to web site.","Vol"
2501,"Wants to know how to do text messaging. Referred him to web site.","Vol"
2745,"Wants to know how to do text messaging. Referred him to web site.","Vol"
3009,"Wants to know how to do text messaging. Referred him to web site.","Vol"
3253,"Wants to know how to do text messaging. Referred him to web site.","Vol"
3497,"Wants to know how to do text messaging. Referred him to web site.","Vol"
3741,"Wants to know how to do text messaging. Referred him to web site.","Vol"
360,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Current"
872,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Current"
1384,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Current"
1896,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Current"
302,"Asked about how to change his ring tones. Referred him to web site.","Current"
814,"Asked about how to change his ring tones. Referred him to web site.","Current"
1326,"Asked about how to change his ring tones. Referred him to web site.","Current"
1838,"Asked about how to change his ring tones. Referred him to web site.","Current"
52,"He expected significantly better Technical Support.","Vol"
564,"He expected significantly better Technical Support.","Vol"
1076,"He expected significantly better Technical Support.","Vol"
1588,"He expected significantly better Technical Support.","Vol"
3672,"He expected significantly better Technical Support.","Vol"
3680,"He expected significantly better Technical Support.","Vol"
3688,"He expected more from Technical Support.","Vol"
3701,"He expected significantly better Technical Support.","Vol"
3703,"He expected significantly better Technical Support.","Vol"
3709,"He expected significantly better Technical Support.","Vol"
3717,"He expected significantly better Technical Support.","Vol"
3722,"He expected significantly better Technical Support.","Vol"
257,"I had a terrible time with the handset. It really did not work well.","Current"
853,"Handset sucked","Vol"
1257,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
1758,"The handset really sucked. I could not hear anything near my house.","Vol"
1783,"The clearity of the calls was bad. Way too much static on the handset.","Vol"
2917,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
3175,"The clearity of the calls was bad. Way too much static on the handset.","Vol"
75,"He asked for a new phone number. I referred him to customer care.","Current"
587,"He asked for a new phone number. I referred him to customer care.","Current"
1099,"He asked for a new phone number. I referred him to customer care.","Current"
1611,"He asked for a new phone number. I referred him to customer care.","Current"
379,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
891,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
1403,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
1915,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
2856,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
666,"Wants to know why the rate plan is so hard to figure out. He does not believe his anytime minutes are being subtracted properly. He wanted to speak to the manager ASAP.","Vol"
1690,"Wants to know why the rate plan is so hard to figure out. He does not believe his anytime minutes are being subtracted properly. He wanted to speak to the manager ASAP.","Vol"
1862,"transferred to manager ASAP","Vol"
405,"Needed help figuring out his bill. I explained our minute charges.","Current"
917,"Needed help figuring out his bill. I explained our minute charges.","Vol"
1429,"Needed help figuring out his bill. I explained our minute charges.","Current"
1941,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2202,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2471,"Needed help figuring out his bill. I explained our minute charges.","Current"
2715,"Needed help figuring out his bill. I explained our minute charges.","Current"
2979,"Needed help figuring out his bill. I explained our minute charges.","Current"
3223,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3467,"Needed help figuring out his bill. I explained our minute charges.","Current"
3711,"Needed help figuring out his bill. I explained our minute charges.","Current"
463,"Wants to change address.","Vol"
975,"Wants to change address.","Vol"
1487,"Wants to change address.","Vol"
1999,"Wants to change address.","Vol"
224,"The handset really sucked. I could not hear anything near my house.","Current"
736,"The handset really sucked. I could not hear anything near my house.","Current"
1248,"The handset really sucked. I could not hear anything near my house.","Current"
1760,"The handset really sucked. I could not hear anything near my house.","Vol"
97,"He asked for a new phone number. I referred him to customer care.","Current"
609,"He asked for a new phone number. I referred him to customer care.","Current"
361,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Current"
873,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Current"
1385,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Vol"
1897,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Vol"
350,"The customer is really unhappy with his internet connectivity. He says the way we charge is substantively higher comapred to the competition. Wants to know when we will change our rates or if there are other options for someone who uses it a lot.","Current"
862,"The customer is really unhappy with his internet connectivity. He says the way we charge is substantively higher comapred to the competition. Wants to know when we will change our rates or if there are other options for someone who uses it a lot.","Current"
1374,"The customer is really unhappy with his internet connectivity. He says the way we charge is substantively higher comapred to the competition. Wants to know when we will change our rates or if there are other options for someone who uses it a lot.","Current"
1886,"The customer is really unhappy with his internet connectivity. He says the way we charge is substantively higher comapred to the competition. Wants to know when we will change our rates or if there are other options for someone who uses it a lot.","Current"
215,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1239,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1751,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
745,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
769,"I had a terrible time with the handset. It really did not work well.","Current"
1365,"Handset sucked","Vol"
2423,"The clearity of the calls was bad. Way too much static on the handset.","Vol"
3663,"The clearity of the calls was bad. Way too much static on the handset.","Vol"
317,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Vol"
829,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Vol"
1341,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Vol"
1853,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Vol"
291,"Very unhappy with new phone because it does not use a simm chip. He says he wll have to reenter all his information in his phone book and he finds that a waste of time. Claims other companies use simm to make this easier with their phones.","Vol"
803,"Very unhappy with new phone because it does not use a simm chip. He says he wll have to reenter all his information in his phone book and he finds that a waste of time. Claims other companies use simm to make this easier with their phones.","Vol"
1315,"Very unhappy with new phone because it does not use a simm chip. He says he wll have to reenter all his information in his phone book and he finds that a waste of time. Claims other companies use simm to make this easier with their phones.","Vol"
1827,"Very unhappy with new phone because it does not use a simm chip. He says he wll have to reenter all his information in his phone book and he finds that a waste of time. Claims other companies use simm to make this easier with their phones.","Current"
504,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
1016,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
1528,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
2040,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
2285,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
2554,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
2798,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
3062,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
3306,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
3550,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
3794,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
1280,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1277,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1324,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
497,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1009,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1521,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2033,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2279,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2548,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2792,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3056,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3300,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3544,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3788,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1325,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
78,"He asked for a new phone number. I referred him to customer care.","Current"
382,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
894,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
1406,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
1918,"He found a better rate and no contract. He said he cold not wait until his contract expired.","Current"
1171,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
2377,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
2621,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
1357,"transferred to manager ASAP","Current"
1869,"transferred to manager ASAP","Current"
160,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
672,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1184,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1696,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2114,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2383,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2627,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2891,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3135,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3379,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3623,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
477,"Needed help figuring out his bill. I explained our minute charges.","Current"
989,"Needed help figuring out his bill. I explained our minute charges.","Current"
1501,"Needed help figuring out his bill. I explained our minute charges.","Current"
2013,"Needed help figuring out his bill. I explained our minute charges.","Current"
2260,"Needed help figuring out his bill. I explained our minute charges.","Current"
2529,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2773,"Needed help figuring out his bill. I explained our minute charges.","Current"
3037,"Needed help figuring out his bill. I explained our minute charges.","Current"
3281,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3525,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3769,"Needed help figuring out his bill. I explained our minute charges.","Current"
286,"transferred to manager ASAP","Vol"
333,"transferred to manager ASAP","Current"
846,"transferred to manager ASAP","Vol"
1310,"transferred to manager ASAP","Vol"
111,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
623,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
1135,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
1647,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2085,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2329,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2354,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2598,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2862,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
3106,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
3350,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
3594,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
429,"Asked about how to change his ring tones. Referred him to web site.","Current"
941,"Asked about how to change his ring tones. Referred him to web site.","Current"
1453,"Asked about how to change his ring tones. Referred him to web site.","Current"
1965,"Asked about how to change his ring tones. Referred him to web site.","Current"
2223,"Asked about how to change his ring tones. Referred him to web site.","Current"
2492,"Asked about how to change his ring tones. Referred him to web site.","Current"
2736,"Asked about how to change his ring tones. Referred him to web site.","Current"
3000,"Asked about how to change his ring tones. Referred him to web site.","Current"
3244,"Asked about how to change his ring tones. Referred him to web site.","Current"
3488,"Asked about how to change his ring tones. Referred him to web site.","Current"
3732,"Asked about how to change his ring tones. Referred him to web site.","Current"
18,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
530,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1042,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1554,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2057,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2301,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2570,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2814,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2834,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3078,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3322,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3566,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2852,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
304,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
816,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
1328,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
1840,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Vol"
2608,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
180,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
692,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
1204,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
1716,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
2123,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
2392,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
2636,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
2900,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
3144,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
3388,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
3632,"Wants to get an additional line working by the end of the week. Forwarded him on to customer care.","Vol"
161,"He says that we keep sending him the bill to the wrong address. We have his correct billing address. I donĘt know why he is not getting it. He was very angry that we shut his service off for not paying. I offered to take a CC, but he was unwilling to do s","Current"
673,"He says that we keep sending him the bill to the wrong address. We have his correct billing address. I donĘt know why he is not getting it. He was very angry that we shut his service off for not paying. I offered to take a CC, but he was unwilling to do s","Current"
1185,"He says that we keep sending him the bill to the wrong address. We have his correct billing address. I donĘt know why he is not getting it. He was very angry that we shut his service off for not paying. I offered to take a CC, but he was unwilling to do s","Current"
1697,"He says that we keep sending him the bill to the wrong address. We have his correct billing address. I donĘt know why he is not getting it. He was very angry that we shut his service off for not paying. I offered to take a CC, but he was unwilling to do s","Current"
436,"Wants to know how to do text messaging. Referred him to web site.","Current"
948,"Wants to know how to do text messaging. Referred him to web site.","Current"
1460,"Wants to know how to do text messaging. Referred him to web site.","Current"
1972,"Wants to know how to do text messaging. Referred him to web site.","Current"
2230,"Wants to know how to do text messaging. Referred him to web site.","Current"
2499,"Wants to know how to do text messaging. Referred him to web site.","Current"
2743,"Wants to know how to do text messaging. Referred him to web site.","Current"
3007,"Wants to know how to do text messaging. Referred him to web site.","Current"
3251,"Wants to know how to do text messaging. Referred him to web site.","Current"
3495,"Wants to know how to do text messaging. Referred him to web site.","Current"
3739,"Wants to know how to do text messaging. Referred him to web site.","Current"
372,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Vol"
884,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Vol"
1396,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Vol"
1908,"He hated the phone. Claims that the reception is horrible in many parts of the metropolitian area.","Vol"
280,"The customer was very unhappy with the wait time for support. Then he said that his recption was just too unreliable to be of any value.","Vol"
792,"The customer was very unhappy with the wait time for support. Then he said that his recption was just too unreliable to be of any value.","Vol"
1304,"The customer was very unhappy with the wait time for support. Then he said that his recption was just too unreliable to be of any value.","Vol"
1816,"The customer was very unhappy with the wait time for support. Then he said that his recption was just too unreliable to be of any value.","Vol"
209,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
721,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1233,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1745,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
225,"Is it possible that the handset is causing brain cancer. I heard about this from the news.","Current"
247,"The clearity of the calls was bad. Way too much static on the handset.","Vol"
734,"The handset really sucked. I could not hear anything near my house.","Vol"
850,"Handset sucked","Current"
1242,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
1307,"Handset sucked","Current"
1409,"Handset sucked","Current"
2409,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
2658,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
3649,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
85,"Really wants the new phone from XVYX which has the PDA built in.","Current"
95,"He asked for a new phone number. I referred him to customer care.","Current"
607,"He asked for a new phone number. I referred him to customer care.","Current"
1119,"He asked for a new phone number. I referred him to customer care.","Current"
1631,"He asked for a new phone number. I referred him to customer care.","Current"
1468,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
1980,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
2238,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
2507,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
2751,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
3015,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
3259,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
3503,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
3747,"Wants to change rate plans to get family all on same bill. I transferred him to customer care.","Current"
470,"Needed help figuring out his bill. I explained our minute charges.","Vol"
982,"Needed help figuring out his bill. I explained our minute charges.","Vol"
1494,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2006,"Needed help figuring out his bill. I explained our minute charges.","Vol"
322,"transferred to manager ASAP","Vol"
845,"transferred to manager ASAP","Current"
1246,"The handset really sucked. I could not hear anything near my house.","Vol"
1346,"transferred to manager ASAP","Vol"
1350,"transferred to manager ASAP","Vol"
1769,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
3166,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
857,"Wants to kno when we will improve our coverage area. He said that when he signed up last year we told him that there would more coverage within the year. He says that he continues to roam, and is rater tired of paying these charges. I told him that I did","Current"
1369,"Wants to kno when we will improve our coverage area. He said that when he signed up last year we told him that there would more coverage within the year. He says that he continues to roam, and is rater tired of paying these charges. I told him that I did","Current"
418,"Wants a new faceplate.","Current"
930,"Wants a new faceplate.","Current"
1442,"Wants a new faceplate.","Current"
1954,"Wants a new faceplate.","Current"
2215,"Wants a new faceplate.","Current"
2484,"Wants a new faceplate.","Current"
2728,"Wants a new faceplate.","Current"
2992,"Wants a new faceplate.","Current"
3236,"Wants a new faceplate.","Current"
3480,"Wants a new faceplate.","Current"
3724,"Wants a new faceplate.","Current"
201,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
713,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
1225,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
1737,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
35,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
547,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1059,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
1571,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
2620,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
3821,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
288,"transferred to manager ASAP","Current"
800,"transferred to manager ASAP","Vol"
1312,"transferred to manager ASAP","Vol"
1824,"transferred to manager ASAP","Current"
283,"Handset sucked","Current"
331,"transferred to manager ASAP","Vol"
798,"transferred to manager ASAP","Vol"
896,"Handset sucked","Vol"
1271,"The clearity of the calls was bad. Way too much static on the handset.","Vol"
1355,"transferred to manager ASAP","Current"
1358,"transferred to manager ASAP","Vol"
1822,"transferred to manager ASAP","Vol"
1870,"transferred to manager ASAP","Vol"
2922,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
312,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
824,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
1336,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
1848,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
2167,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
2436,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
2680,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
2944,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
3188,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
3432,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
3676,"Lost the directions to phone and wants another manual. I referred him to web site.","Current"
467,"Wants to change address.","Current"
979,"Wants to change address.","Current"
1491,"Wants to change address.","Current"
2003,"Wants to change address.","Current"
2255,"Wants to change address.","Current"
88,"Really wants the new phone from XVYX which has the PDA built in.","Current"
1112,"Really wants the new phone from XVYX which has the PDA built in.","Current"
1335,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Vol"
561,"He asked for a new phone number. I referred him to customer care.","Current"
1073,"He asked for a new phone number. I referred him to customer care.","Current"
346,"He complained about receiving outbound calls to his cell from our marketing people. He says that we have sold his personal information and he is on numerous lists. He said that if we continued to do this he would get rid of the service.","Current"
858,"He complained about receiving outbound calls to his cell from our marketing people. He says that we have sold his personal information and he is on numerous lists. He said that if we continued to do this he would get rid of the service.","Current"
1370,"He complained about receiving outbound calls to his cell from our marketing people. He says that we have sold his personal information and he is on numerous lists. He said that if we continued to do this he would get rid of the service.","Current"
1882,"He complained about receiving outbound calls to his cell from our marketing people. He says that we have sold his personal information and he is on numerous lists. He said that if we continued to do this he would get rid of the service.","Current"
272,"The reception near his home is really horrible. He knows exactly when his calls will drop. He wants to know what we are going to do to fix this? He says that if we do not fix it he will go to a different cell company and since we can not keep our end of t","Current"
784,"The reception near his home is really horrible. He knows exactly when his calls will drop. He wants to know what we are going to do to fix this? He says that if we do not fix it he will go to a different cell company and since we can not keep our end of t","Current"
1296,"The reception near his home is really horrible. He knows exactly when his calls will drop. He wants to know what we are going to do to fix this? He says that if we do not fix it he will go to a different cell company and since we can not keep our end of t","Current"
1808,"The reception near his home is really horrible. He knows exactly when his calls will drop. He wants to know what we are going to do to fix this? He says that if we do not fix it he will go to a different cell company and since we can not keep our end of t","Current"
388,"Wants to know how to do text messaging. Referred him to web site.","Current"
900,"Wants to know how to do text messaging. Referred him to web site.","Current"
1412,"Wants to know how to do text messaging. Referred him to web site.","Current"
1924,"Wants to know how to do text messaging. Referred him to web site.","Current"
2185,"Wants to know how to do text messaging. Referred him to web site.","Current"
2454,"Wants to know how to do text messaging. Referred him to web site.","Current"
2698,"Wants to know how to do text messaging. Referred him to web site.","Current"
2962,"Wants to know how to do text messaging. Referred him to web site.","Current"
3206,"Wants to know how to do text messaging. Referred him to web site.","Current"
3450,"Wants to know how to do text messaging. Referred him to web site.","Current"
3694,"Wants to know how to do text messaging. Referred him to web site.","Current"
130,"This customer was very unhappy. He said he will not pay until we get him a new phone. Furthermore, he sees no reason why he should pay for a service that "did not work".","Current"
363,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame.","Current"
875,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame.","Current"
1387,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame.","Current"
1899,"He loves the phone when it works. The problem is that the phone hardly ever works. He thinks the battery is lame.","Current"
73,"The battery has never worked right. He says he can't use the phone much since the battery dies so often. Wants to know if this is a problem with his phone and if there are other batteries he can try. I referred him to web site.","Current"
585,"The battery has never worked right. He says he can't use the phone much since the battery dies so often. Wants to know if this is a problem with his phone and if there are other batteries he can try. I referred him to web site.","Current"
1097,"The battery has never worked right. He says he can't use the phone much since the battery dies so often. Wants to know if this is a problem with his phone and if there are other batteries he can try. I referred him to web site.","Current"
1609,"The battery has never worked right. He says he can't use the phone much since the battery dies so often. Wants to know if this is a problem with his phone and if there are other batteries he can try. I referred him to web site.","Current"
218,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
338,"Handset sucked","Current"
384,"Handset sucked","Vol"
730,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
737,"Is it possible that the handset is causing brain cancer. I heard about this from the news.","Current"
897,"Handset sucked","Current"
1249,"Is it possible that the handset is causing brain cancer. I heard about this from the news.","Current"
1362,"Handset sucked","Current"
1754,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
2140,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
2145,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
2414,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
3161,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
3405,"I needed a handset which also functioned as a PDA. You did not offer such a model.","Current"
3410,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
3654,"The signal on my handset was always weak. Even when I replaced the battery.","Current"
37,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
549,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1061,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1573,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
2623,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
3823,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
2602,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
2866,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
54,"I expected significantly better Technical Support.","Vol"
566,"I expected significantly better Technical Support.","Vol"
1078,"I expected significantly better Technical Support.","Vol"
1590,"I expected significantly better Technical Support.","Vol"
3673,"I expected significantly better Technical Support.","Vol"
3681,"I expected significantly better Technical Support.","Vol"
3689,"I expected significantly better Technical Support.","Vol"
3702,"I expected significantly better Technical Support.","Vol"
3705,"I expected significantly better Technical Support.","Current"
3712,"I expected significantly better Technical Support.","Vol"
3718,"I expected significantly better Technical Support.","Vol"
3723,"I expected significantly better Technical Support.","Vol"
468,"Wants to change address.","Current"
980,"Wants to change address.","Current"
1492,"Wants to change address.","Current"
2004,"Wants to change address.","Current"
2256,"Wants to change address.","Current"
81,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
593,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1105,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1617,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
407,"Wants information on our Internet service. Referred him to web site.","Current"
919,"Wants information on our Internet service. Referred him to web site.","Current"
1431,"Wants information on our Internet service. Referred him to web site.","Current"
1943,"Wants information on our Internet service. Referred him to web site.","Current"
2204,"Wants information on our Internet service. Referred him to web site.","Current"
2473,"Wants information on our Internet service. Referred him to web site.","Current"
2717,"Wants information on our Internet service. Referred him to web site.","Current"
2981,"Wants information on our Internet service. Referred him to web site.","Current"
3225,"Wants information on our Internet service. Referred him to web site.","Current"
3469,"Wants information on our Internet service. Referred him to web site.","Current"
3713,"Wants information on our Internet service. Referred him to web site.","Current"
474,"Needed help figuring out his bill. I explained our minute charges.","Vol"
986,"Needed help figuring out his bill. I explained our minute charges.","Current"
1498,"Needed help figuring out his bill. I explained our minute charges.","Current"
2010,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2257,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2526,"Needed help figuring out his bill. I explained our minute charges.","Current"
2770,"Needed help figuring out his bill. I explained our minute charges.","Current"
3034,"Needed help figuring out his bill. I explained our minute charges.","Current"
3278,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3522,"Needed help figuring out his bill. I explained our minute charges.","Current"
3766,"Needed help figuring out his bill. I explained our minute charges.","Vol"
241,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
753,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1265,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1777,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2149,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2418,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2662,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2926,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3170,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3414,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3658,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
265,"He does not know if the problems are related to the phone or if it is just the battery. He was willing to test a new battery. I asked him to try that first. If he is still having problems he will call us back.","Current"
777,"He does not know if the problems are related to the phone or if it is just the battery. He was willing to test a new battery. I asked him to try that first. If he is still having problems he will call us back.","Current"
1289,"He does not know if the problems are related to the phone or if it is just the battery. He was willing to test a new battery. I asked him to try that first. If he is still having problems he will call us back.","Current"
1801,"He does not know if the problems are related to the phone or if it is just the battery. He was willing to test a new battery. I asked him to try that first. If he is still having problems he will call us back.","Current"
1298,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
341,"Handset sucked","Current"
207,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
719,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1231,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1743,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2136,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2405,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2649,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2913,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3157,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3401,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3645,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
261,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Current"
773,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Current"
1285,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Current"
1797,"He really thinks the reception is inadequate everywhere but on the highway. Wants to know when this will be fixed?","Current"
263,"Wants to know when we will unlimited Internet minutes.","Current"
775,"Wants to know when we will unlimited Internet minutes.","Current"
1287,"Wants to know when we will unlimited Internet minutes.","Current"
1799,"Wants to know when we will unlimited Internet minutes.","Current"
206,"Wants to add another phone. Contacting provisioning.","Current"
718,"Wants to add another phone. Contacting provisioning.","Current"
1230,"Wants to add another phone. Contacting provisioning.","Current"
1742,"Wants to add another phone. Contacting provisioning.","Current"
2135,"Wants to add another phone. Contacting provisioning.","Current"
2404,"Wants to add another phone. Contacting provisioning.","Current"
2648,"Wants to add another phone. Contacting provisioning.","Current"
2912,"Wants to add another phone. Contacting provisioning.","Current"
3156,"Wants to add another phone. Contacting provisioning.","Current"
3400,"Wants to add another phone. Contacting provisioning.","Current"
3644,"Wants to add another phone. Contacting provisioning.","Current"
426,"Asked about how to change his ring tones. Referred him to web site.","Current"
938,"Asked about how to change his ring tones. Referred him to web site.","Current"
1450,"Asked about how to change his ring tones. Referred him to web site.","Current"
1962,"Asked about how to change his ring tones. Referred him to web site.","Current"
2220,"Asked about how to change his ring tones. Referred him to web site.","Current"
2489,"Asked about how to change his ring tones. Referred him to web site.","Current"
2733,"Asked about how to change his ring tones. Referred him to web site.","Current"
2997,"Asked about how to change his ring tones. Referred him to web site.","Current"
3241,"Asked about how to change his ring tones. Referred him to web site.","Current"
3485,"Asked about how to change his ring tones. Referred him to web site.","Current"
3729,"Asked about how to change his ring tones. Referred him to web site.","Current"
1327,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
428,"Asked about how to change his ring tones. Referred him to web site.","Current"
940,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1452,"Asked about how to change his ring tones. Referred him to web site.","Vol"
1964,"Asked about how to change his ring tones. Referred him to web site.","Vol"
2222,"Asked about how to change his ring tones. Referred him to web site.","Vol"
2491,"Asked about how to change his ring tones. Referred him to web site.","Vol"
2735,"Asked about how to change his ring tones. Referred him to web site.","Current"
2999,"Asked about how to change his ring tones. Referred him to web site.","Vol"
3243,"Asked about how to change his ring tones. Referred him to web site.","Vol"
3487,"Asked about how to change his ring tones. Referred him to web site.","Vol"
3731,"Asked about how to change his ring tones. Referred him to web site.","Vol"
45,"Asked how to disable call waiting. referred him to web site.","Vol"
557,"Asked how to disable call waiting. referred him to web site.","Vol"
1069,"Asked how to disable call waiting. referred him to web site.","Vol"
1581,"Asked how to disable call waiting. referred him to web site.","Vol"
2068,"Asked how to disable call waiting. referred him to web site.","Vol"
2312,"Asked how to disable call waiting. referred him to web site.","Vol"
2581,"Asked how to disable call waiting. referred him to web site.","Vol"
2825,"Asked how to disable call waiting. referred him to web site.","Vol"
2845,"Asked how to disable call waiting. referred him to web site.","Vol"
3089,"Asked how to disable call waiting. referred him to web site.","Vol"
3333,"Asked how to disable call waiting. referred him to web site.","Vol"
3577,"Asked how to disable call waiting. referred him to web site.","Vol"
270,"She wants a new phone. Has tried to use a couple of different model, but is now "fed up". She is will ing to pay some of the cost, but wants a credit on her bill. She said her friend has the same service and a different phone that works great. She also wa","Current"
782,"She wants a new phone. Has tried to use a couple of different model, but is now "fed up". She is will ing to pay some of the cost, but wants a credit on her bill. She said her friend has the same service and a different phone that works great. She also wa","Current"
1294,"She wants a new phone. Has tried to use a couple of different model, but is now "fed up". She is will ing to pay some of the cost, but wants a credit on her bill. She said her friend has the same service and a different phone that works great. She also wa","Current"
1806,"She wants a new phone. Has tried to use a couple of different model, but is now "fed up". She is will ing to pay some of the cost, but wants a credit on her bill. She said her friend has the same service and a different phone that works great. She also wa","Current"
2429,"She wants a new phone. Has tried to use a couple of different model, but is now "fed up". She is will ing to pay some of the cost, but wants a credit on her bill. She said her friend has the same service and a different phone that works great. She also wa","Current"
2673,"She wants a new phone. Has tried to use a couple of different model, but is now "fed up". She is will ing to pay some of the cost, but wants a credit on her bill. She said her friend has the same service and a different phone that works great. She also wa","Current"
2937,"She wants a new phone. Has tried to use a couple of different model, but is now "fed up". She is will ing to pay some of the cost, but wants a credit on her bill. She said her friend has the same service and a different phone that works great. She also wa","Current"
3425,"She wants a new phone. Has tried to use a couple of different model, but is now "fed up". She is will ing to pay some of the cost, but wants a credit on her bill. She said her friend has the same service and a different phone that works great. She also wa","Current"
471,"Needed help figuring out his bill. I explained our minute charges.","Current"
983,"Needed help figuring out his bill. I explained our minute charges.","Current"
1495,"Needed help figuring out his bill. I explained our minute charges.","Current"
2007,"Needed help figuring out his bill. I explained our minute charges.","Current"
450,"Called about new plan. Might switch soon. Wants more minutes.","Current"
962,"Called about new plan. Might switch soon. Wants more minutes.","Current"
1474,"Called about new plan. Might switch soon. Wants more minutes.","Current"
1986,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2243,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2512,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2756,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3020,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3264,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3508,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3752,"Called about new plan. Might switch soon. Wants more minutes.","Current"
508,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
1020,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
1532,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
2044,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
2289,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
2558,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
2802,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
3066,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
3310,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
3554,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
3798,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
509,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
1021,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
1533,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
2045,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
2290,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
2559,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
2803,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
3067,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
3311,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
3555,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
3799,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Vol"
148,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
660,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
1172,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
1684,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
2109,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
2378,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
2622,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
2886,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
3130,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
3374,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
3618,"Needs help with basic phone usage. I suggested he go back to the store and ask for some help.","Current"
1316,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2604,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
2868,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
401,"Wants to know how to do text messaging. Referred him to web site.","Current"
913,"Wants to know how to do text messaging. Referred him to web site.","Current"
1425,"Wants to know how to do text messaging. Referred him to web site.","Current"
1937,"Wants to know how to do text messaging. Referred him to web site.","Current"
2198,"Wants to know how to do text messaging. Referred him to web site.","Current"
2467,"Wants to know how to do text messaging. Referred him to web site.","Current"
2711,"Wants to know how to do text messaging. Referred him to web site.","Current"
2975,"Wants to know how to do text messaging. Referred him to web site.","Current"
3219,"Wants to know how to do text messaging. Referred him to web site.","Current"
3463,"Wants to know how to do text messaging. Referred him to web site.","Current"
3707,"Wants to know how to do text messaging. Referred him to web site.","Current"
354,"The battery on the phone just does not last long enough. He charges it and after a couple of calls it simply dies on him. He replaced the battery per our suggestion and he still has the same problem. He says that we should replace the whole phone.","Current"
866,"The battery on the phone just does not last long enough. He charges it and after a couple of calls it simply dies on him. He replaced the battery per our suggestion and he still has the same problem. He says that we should replace the whole phone.","Current"
1378,"The battery on the phone just does not last long enough. He charges it and after a couple of calls it simply dies on him. He replaced the battery per our suggestion and he still has the same problem. He says that we should replace the whole phone.","Current"
1890,"The battery on the phone just does not last long enough. He charges it and after a couple of calls it simply dies on him. He replaced the battery per our suggestion and he still has the same problem. He says that we should replace the whole phone.","Current"
464,"Wants to change address.","Current"
976,"Wants to change address.","Current"
1488,"Wants to change address.","Current"
2000,"Wants to change address.","Current"
2252,"Wants to change address.","Current"
191,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
703,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
1215,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
1727,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
2132,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
2401,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
2645,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
2909,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
3153,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
3397,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
3641,"Hopes to get an additonal line working by the end of the week for his wife.","Vol"
339,"Handset sucked","Current"
851,"Handset sucked","Current"
1363,"Handset sucked","Current"
1875,"Handset sucked","Current"
109,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
621,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
1133,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
1645,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2083,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2327,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2352,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2596,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
2860,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
3104,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
3348,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
3592,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Vol"
1127,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Current"
1639,"Can't get his call forwarding to work. I should him how and how to get a couple of other features to work. I also pointed him to the web site.","Current"
2854,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
169,"Needed help figuring out his bill. I explained our minute charges.","Vol"
681,"Needed help figuring out his bill. I explained our minute charges.","Vol"
1193,"Needed help figuring out his bill. I explained our minute charges.","Vol"
1705,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2119,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2388,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2632,"Needed help figuring out his bill. I explained our minute charges.","Vol"
2896,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3140,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3384,"Needed help figuring out his bill. I explained our minute charges.","Vol"
3628,"Needed help figuring out his bill. I explained our minute charges.","Vol"
336,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
848,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
1360,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
1872,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
2175,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
2444,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
2688,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
2952,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
3196,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
3440,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
3684,"can't figure out how to check his vm when out of area. I referred him to our web site.","Current"
840,"He asked for a new phone number. I referred him to customer care.","Current"
1352,"He asked for a new phone number. I referred him to customer care.","Current"
2173,"He asked for a new phone number. I referred him to customer care.","Current"
2442,"He asked for a new phone number. I referred him to customer care.","Current"
3194,"He asked for a new phone number. I referred him to customer care.","Current"
3438,"He asked for a new phone number. I referred him to customer care.","Current"
3682,"He asked for a new phone number. I referred him to customer care.","Current"
244,"Phone sucked","Current"
756,"Phone sucked","Current"
1268,"Phone sucked","Current"
1780,"Phone sucked","Current"
398,"Wants to know how to do text messaging. Referred him to web site.","Vol"
910,"Wants to know how to do text messaging. Referred him to web site.","Vol"
1422,"Wants to know how to do text messaging. Referred him to web site.","Vol"
1934,"Wants to know how to do text messaging. Referred him to web site.","Vol"
2195,"Wants to know how to do text messaging. Referred him to web site.","Vol"
2464,"Wants to know how to do text messaging. Referred him to web site.","Vol"
2708,"Wants to know how to do text messaging. Referred him to web site.","Vol"
2972,"Wants to know how to do text messaging. Referred him to web site.","Vol"
3216,"Wants to know how to do text messaging. Referred him to web site.","Vol"
3460,"Wants to know how to do text messaging. Referred him to web site.","Vol"
3704,"Wants to know how to do text messaging. Referred him to web site.","Vol"
2601,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
2865,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
318,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Vol"
830,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Vol"
1342,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Vol"
1854,"He claimed that the charger never really worked very well. As a result the phone was always dying on him. He could not wait to get out of his current contract.","Vol"
1282,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
505,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1017,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1529,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2041,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2286,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2555,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2799,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3063,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3307,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
3551,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
3795,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
493,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1005,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
1517,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2029,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2275,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2544,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
2788,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3052,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3296,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3540,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
3784,"Needs help learning how to use the phone. I suggested he go back to the store and have the rep teach him.","Current"
240,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
752,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1264,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1776,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2148,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2417,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2661,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2925,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3169,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
3413,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
3657,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
506,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1018,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1530,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2042,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2287,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2556,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2800,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3064,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3308,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
3552,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
3796,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
461,"Wants to change address.","Vol"
973,"Wants to change address.","Vol"
1485,"Wants to change address.","Vol"
1997,"Wants to change address.","Vol"
465,"Wants to change address.","Current"
977,"Wants to change address.","Current"
1489,"Wants to change address.","Current"
2001,"Wants to change address.","Current"
2253,"Wants to change address.","Current"
87,"He expected significantly better Technical Support.","Vol"
599,"He expected significantly better Technical Support.","Vol"
1111,"He expected significantly better Technical Support.","Vol"
1623,"He expected significantly better Technical Support.","Current"
2851,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
427,"Asked about how to change his ring tones. Referred him to web site.","Current"
939,"Asked about how to change his ring tones. Referred him to web site.","Current"
1451,"Asked about how to change his ring tones. Referred him to web site.","Current"
1963,"Asked about how to change his ring tones. Referred him to web site.","Current"
2221,"Asked about how to change his ring tones. Referred him to web site.","Current"
2490,"Asked about how to change his ring tones. Referred him to web site.","Current"
2734,"Asked about how to change his ring tones. Referred him to web site.","Current"
2998,"Asked about how to change his ring tones. Referred him to web site.","Current"
3242,"Asked about how to change his ring tones. Referred him to web site.","Current"
3486,"Asked about how to change his ring tones. Referred him to web site.","Current"
3730,"Asked about how to change his ring tones. Referred him to web site.","Current"
285,"Does not like the way the phone works. It is to difficult compared to his last phone.","Current"
797,"Does not like the way the phone works. It is to difficult compared to his last phone.","Current"
1309,"Does not like the way the phone works. It is to difficult compared to his last phone.","Current"
1821,"Does not like the way the phone works. It is to difficult compared to his last phone.","Current"
456,"Called about new plan. Might switch soon. Wants more minutes.","Current"
968,"Called about new plan. Might switch soon. Wants more minutes.","Current"
1480,"Called about new plan. Might switch soon. Wants more minutes.","Current"
1992,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2248,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2517,"Called about new plan. Might switch soon. Wants more minutes.","Current"
2761,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3025,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3269,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3513,"Called about new plan. Might switch soon. Wants more minutes.","Current"
3757,"Called about new plan. Might switch soon. Wants more minutes.","Current"
243,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
755,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1267,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1779,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2151,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2420,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2664,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2928,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3172,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3416,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3660,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
238,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
750,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1262,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
1774,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2146,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2415,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2659,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
2923,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3167,"Wanted to know the nearest store location. Wants to buy additional accessories.","Current"
3411,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
3655,"Wanted to know the nearest store location. Wants to buy additional accessories.","Vol"
79,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
591,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1103,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
1615,"Said his battery never has worked well. Wants a new phone ASAP.","Vol"
2612,"Said his battery never has worked well. Wants a new phone ASAP.","Current"
61,"transferred to manager ASAP","Vol"
326,"transferred to manager ASAP","Vol"
573,"transferred to manager ASAP","Vol"
834,"transferred to manager ASAP","Vol"
1858,"transferred to manager ASAP","Vol"
334,"transferred to manager ASAP","Vol"
843,"transferred to manager ASAP","Vol"
1085,"transferred to manager ASAP","Vol"
1867,"transferred to manager ASAP","Vol"